To ensure the lasting beauty of your 18k gold-plated, and Sterling Silver treasures, we recommend these essential care tips:

Safely stow your jewellery in a cool, dry place, shielded from sunlight and moisture. Optimal storage includes an airtight zip-lock bag or a secure jewellery case.

Refrain from wearing your jewellery during sleep, showers, or while applying perfume, deodorant, or body lotion. Remember to keep it away from pools and oceans.

For Sterling Silver pieces, restore their luster by utilising a specialized Silver cloth or solution.

After each use, pamper your jewellery with a gentle wipe-down using a clean cotton cloth. By following this simple routine, your jewellery will always radiate its original brilliance.

Discover the art of jewellery care and make your cherished pieces last a lifetime. Your jewellery deserves the utmost care, just as it brings an enduring touch of beauty to your life.

Due to unprecedented demand during this time of year, we are currently processing a high volume of orders.

To ensure you get exactly what you asked for, please allow 1-3 business days for your products to be shipped.

FREE Tracked shipping Australia wide on orders over $68! Exclusions apply for certain items like our large Brooklyn, Ambitious & Everywhere Tote due to higher shipping costs.

Shipping Timeframes & Cost

Australia

Tracked Shipping (4-6 Business Days) $4,99

Express Shipping (3-5 Business Days) $9,99

Large Bags (Brooklyn and Ambitious Tote) 

Tracked Shipping (4-6 Business Days) $9,99

Express Shipping (4-6 Business Days) $19,95

Free Tracked Shipping on orders over $68 Australia Wide. Exclusions apply for certain items like our large Brooklyn Tote due to higher shipping costs.

All orders placed before 12pm AEST Monday-Friday will be packed and shipped off 1-3 business days from our warehouse on the Gold Coast. During the sale period it may take longer to dispatch. 

All pricing is in AUD

New Zealand

Tracked Shipping (10-14 Business Days) $9,99

Express Shipping (5-8 Business Days) $19,99

United States

Tracked Shipping (10-14 Business Days) $14,99

Express Shipping (5-8 Business Days) $19,99

Rest of World

Tracked Shipping (10-14 Business Days) $19,99

Customs Charges 

Please be aware that additional customs charges or fees may be payable upon collection of your order. Customs charges or fees are not included or covered by ByMaay and are the responsibility of the customer. 

Returns

In the unlikely event that you receive a faulty or damaged product, you can return your order within 30 days of receiving the item for a speedy replacement. Please note, that returns must be with all tags and in the original packaging.